wbwin01 Privacy Policy

Introduction

wbwin01 ("wbwin01", "we", "us" or "our") is committed to protecting the personal data of all users ("you", "your" or "User") who access the wbwin01 website at https://wbwin01.cam and all associated services, account features, games and payment functions (collectively, the "Platform").

This Privacy Policy ("Policy") is intended to inform you in a clear and accessible manner about: the categories of personal data wbwin01 collects; the purposes for which that data is used; the lawful bases on which processing is conducted; the parties with whom data may be shared; how long data is retained; the security measures in place to protect your information; and the rights available to you as a data subject.

This Policy applies to all current and prospective wbwin01 users, including registered account holders, visitors who browse the Platform without an account and individuals who contact wbwin01 support. By using the wbwin01 Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, you should not use the Platform.

This Policy should be read alongside the wbwin01 Terms & Conditions, which govern the contractual relationship between you and wbwin01, and the Responsible Gambling Policy.

Definitions

In this Policy, the following terms carry the meanings assigned below unless context requires otherwise:

• "Personal Data" means any information that identifies or could reasonably identify a natural person, whether on its own or in combination with other available information.
• "Processing" means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, transmission, alignment, combination, restriction, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, wbwin01.
• "Data Processor" means a third-party entity that processes Personal Data on behalf of wbwin01 under a contractual arrangement and in accordance with wbwin01's documented instructions.
• "User" means any natural person who accesses or uses the wbwin01 Platform, including registered account holders and unregistered visitors.
• "KYC" means Know Your Customer — the identity verification process conducted to confirm the eligibility, identity and payment method ownership of account holders.
• "Cookie" means a small data file placed on a user's device by a website for the purpose of recognising the device across sessions and tracking usage behaviour.
• "Sensitive Personal Data" means a defined subset of Personal Data warranting heightened protection, which in the Malaysian PDPA context includes physical or mental health data, political opinions, religious beliefs, identity card or passport numbers and other categories specified under applicable law.

Data Controller

For the purposes of this Policy and applicable data protection legislation, the Data Controller responsible for the Personal Data of wbwin01 users is:

• Trading name: wbwin01
• Website: https://wbwin01.cam
• Contact: [email protected] (displayed as plain text — not a clickable link)

If you have any questions or requests concerning your Personal Data or this Policy, please direct them to the contact details above. wbwin01 will endeavour to respond to all data-related enquiries within a reasonable timeframe, typically within 30 days of receipt for formal data rights requests.

Data We Collect

wbwin01 collects Personal Data through several routes: information provided directly by users during registration and account management; data generated through use of the Platform; information obtained from third-party service providers such as payment processors and identity verification services; and data collected automatically through cookies and similar tracking technologies.

4.1 Registration and account data

• Full legal name as per identity document;
• Date of birth (to verify eligibility — 21 years minimum);
• Residential address including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam);
• Email address;
• Mobile phone number;
• Account username and encrypted password;
• Preferred currency (MYR / RM where Malaysian payment methods are used).

4.2 KYC and identity verification data

• Government-issued identity document (national identity card, passport or other acceptable document);
• Proof of address documentation where required;
• Payment method ownership documentation (e.g., screenshot or confirmation linking a Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow or other payment account to the registered account holder).

4.3 Financial and transaction data

• Deposit and withdrawal transaction records including amount in MYR, payment method, timestamp and transaction reference;
• Payment method identifiers (e-wallet account references, masked bank account numbers or cryptocurrency wallet addresses where applicable);
• Bonus and promotional activity records.

4.4 Usage and behavioural data

• Game play history, bet amounts, game categories accessed and session duration;
• Sports markets viewed and wagers placed;
• Login timestamps, device type, operating system and browser information;
• IP address and approximate geographic location at time of access.

4.5 Support and communication data

• Content of support chat transcripts, emails and other communications submitted to wbwin01;
• Feedback, complaints and dispute records.

Data Processing

wbwin01 processes Personal Data for the following stated purposes. The table below summarises the key processing activities, the categories of data involved and the primary lawful basis for each.

Legal Bases for Processing

wbwin01 relies on the following legal bases when processing Personal Data. Each processing activity identified in Section 05 is conducted under one or more of these bases:

• Contract performance: Processing is necessary to deliver the services you requested when registering a wbwin01 account, including account management, payment processing and game access.
• Legal obligation: Processing is required to comply with applicable laws and regulations including anti-money laundering obligations, identity verification requirements and responses to lawful requests from regulatory or law-enforcement authorities.
• Legitimate interests: Processing serves the genuine operational or security interests of wbwin01 or its users — for example, fraud detection, responsible gambling monitoring and platform security — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where required by applicable law, wbwin01 will obtain your explicit consent before processing Personal Data for a specific purpose, such as sending promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing

wbwin01 does not sell, rent, trade or otherwise transfer your Personal Data to unaffiliated third parties for their independent commercial use. Personal Data may be shared in the following circumstances only:

• Payment service providers: Financial data and payment identifiers are shared with contracted payment processors including providers supporting Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank and cryptocurrency transaction services, solely to process deposits and withdrawals on your behalf.
• Identity verification services: KYC documentation may be shared with contracted identity verification providers for the purpose of confirming account holder eligibility and preventing fraud.
• Game studio and platform technology providers: Usage and session data necessary for game delivery and platform functionality may be shared with contracted technology service providers under binding data processing agreements.
• Legal and regulatory authorities: wbwin01 will disclose Personal Data to law enforcement agencies, regulators or other competent authorities where required to do so by applicable law, court order or regulation, or where disclosure is reasonably necessary to protect the rights and safety of wbwin01 or third parties.
• Professional advisers: Legal, financial and security advisers engaged by wbwin01 may access Personal Data on a confidential, need-to-know basis.

Data Retention

wbwin01 retains Personal Data only for the period necessary to fulfil the stated processing purpose or as required by applicable law, whichever is longer. The following indicative retention periods apply:

• Account registration data: Retained for the duration of the active account relationship and for a period of up to five years following account closure, to satisfy legal and audit obligations.
• KYC and identity verification documents: Retained in accordance with applicable anti-money laundering regulations, typically for a minimum of five years from the date of the last transaction or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five years in accordance with applicable financial record-keeping obligations.
• Usage and behavioural data: Retained for up to two years from the date of generation for analytics and security purposes, after which data is anonymised or deleted.
• Support and communication records: Retained for up to three years from the date of the communication, or longer if the communication relates to an unresolved dispute or legal matter.

Following the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Anonymised data that can no longer identify an individual may be retained for statistical analysis without restriction.

Security Measures

wbwin01 implements appropriate technical and organisational measures designed to protect Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include but are not limited to:

• Encryption of data in transit using industry-standard TLS protocols;
• Encryption of stored sensitive data including identity documents and payment records;
• Role-based access controls limiting Personal Data access to authorised personnel with a documented operational requirement;
• Regular security assessments and monitoring of platform infrastructure;
• Incident response procedures designed to detect, contain and notify relevant parties of any data breach in a timely manner.

While wbwin01 takes reasonable precautions, no system is entirely immune from security risks. You are responsible for maintaining the security of your wbwin01 account password and for logging out from shared devices after each session. If you suspect that your account credentials have been compromised, contact wbwin01 support immediately.

Cookies & Tracking Technologies

The wbwin01 Platform uses cookies and similar tracking technologies to support session management, security, analytics and platform functionality. The following categories of cookies may be used:

• Strictly necessary cookies: Required for basic Platform functionality including session maintenance, authentication and security. These cannot be disabled without preventing core functions from operating correctly.
• Functional cookies: Retain your preferences and settings — such as language selection and display options — to improve your browsing experience across sessions.
• Analytics cookies: Collect anonymised or aggregated data about how users interact with the Platform, including pages visited and session duration, to help wbwin01 understand and improve user experience. Analytics data does not identify individual users.
• Security cookies: Support fraud detection and account protection functions by recognising devices associated with confirmed account holders.

Where applicable law requires consent prior to placing non-essential cookies, wbwin01 will present a cookie preference interface. You may withdraw or adjust cookie preferences at any time through your browser settings, noting that disabling certain cookies may affect Platform functionality.

wbwin01 does not use cookies to serve third-party advertising content or to build profiles for sale to external marketing companies.

User Rights

Subject to applicable law and the conditions set out below, you hold the following rights in respect of your Personal Data processed by wbwin01:

• Right of access: You may request confirmation of whether wbwin01 holds Personal Data about you and, if so, a copy of that data along with information about the purposes and categories of processing.
• Right to rectification: Where your Personal Data is inaccurate or incomplete, you may request that wbwin01 correct or complete the information without undue delay.
• Right to erasure: In certain circumstances, you may request that wbwin01 delete your Personal Data. This right is subject to exceptions including where retention is required by law or for the establishment, exercise or defence of legal claims.
• Right to restriction: Where the accuracy of data is contested, or where processing is unlawful but you prefer restriction over deletion, you may request that wbwin01 restrict processing of your data.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used and machine-readable format.
• Right to object: Where processing is based on legitimate interests, you may object to that processing. wbwin01 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of the above rights, please submit a written request to wbwin01 using the contact details in Section 15 of this Policy. wbwin01 will respond within 30 days of receiving a valid request. In complex cases, this period may be extended by a further 60 days, in which case you will be notified. Requests are generally free of charge; however, wbwin01 reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.

Children's Data

The wbwin01 Platform is strictly intended for adults aged 21 years and above. wbwin01 does not knowingly collect, process or retain Personal Data from individuals under the age of 21. The Platform is designed and operated as an adult entertainment service, and all registration and account access systems include age verification controls to prevent access by minors.

If wbwin01 becomes aware that Personal Data has been collected from an individual who is under the age of 21, the relevant account will be suspended immediately and any data associated with that account will be deleted as soon as practicable, subject to any legal retention obligations that may apply.

If you believe that a minor has accessed or registered an account on the wbwin01 Platform, please report this immediately by contacting wbwin01 support.

International Data Transfers

wbwin01 operates internationally and may transfer Personal Data to contracted service providers located in jurisdictions outside Malaysia. Where such transfers occur, wbwin01 takes reasonable steps to ensure that adequate data protection standards apply in the receiving jurisdiction, including through the use of contractual safeguards such as standard data protection clauses where required.

By using the wbwin01 Platform and submitting Personal Data, you acknowledge that your data may be transferred to, stored in and processed in countries outside Malaysia where data protection laws may differ from those applicable in your country of residence. wbwin01 will inform you of material changes to the jurisdictions in which your data may be processed via updates to this Policy.

Policy Amendments

wbwin01 reserves the right to review and update this Privacy Policy periodically to reflect changes in applicable data protection law, regulatory guidance, platform functionality or internal processing practices. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

Where an amendment materially affects your rights or the manner in which your Personal Data is processed, wbwin01 will endeavour to provide reasonable advance notice through the Platform or by email to your registered address. Continued use of the wbwin01 Platform following the effective date of a revised Policy constitutes acceptance of the updated terms.

You are encouraged to review this Policy periodically. If you disagree with any amendment, you should contact wbwin01 support or request account closure before the revised Policy takes effect.

Contact Us

For any questions, concerns or formal requests relating to this Privacy Policy or the processing of your Personal Data by wbwin01, please use the following contact details. Email is displayed as plain text and is not a clickable link.

• Email: [email protected]
• Live Chat: Available 24/7 through the wbwin01 Platform support hub in English, Bahasa Melayu and Chinese
• FAQ: Visit the wbwin01 FAQ page for answers to common questions about data rights and account management

When submitting a formal data rights request, please include your full registered name, account email address and a clear description of the right you wish to exercise. wbwin01 may request additional information to confirm your identity before processing the request.

wbwin01 aims to acknowledge formal data rights requests within 5 business days and to respond in full within 30 calendar days of receiving a valid and complete request.